COVID-19 - 2019 Novel Coronavirus

Travel COVID-19 FAQs

Global Affairs Canada has recommend that ‘Canadian travellers return to Canada via commercial means while they remain available’.

The University of Guelph advises all students, regardless of what country they are in, to return home.

Self-Monitoring, Self-Isolation for Incoming/Returning International Travellers

People arriving or returning to Canada from any international destination, whether for business or personal reasons, must self-monitor for symptoms and self-isolate for 14 days, in keeping with the Government of Canada’s directive. Monitor for fever, cough and difficulty breathing, and report any symptoms to your health care provider or to Public Health.

Global Affairs Canada has recommend that ‘Canadian travellers return to Canada via commercial means while they remain available’.

In keeping with this information, the University of Guelph is officially advising all students, regardless of what country they are in, to return home. We understand that it may take time to book a ticket and take care of your departure arrangements but we urge you to rebook your ticket home as soon as possible, while flights are still available.

All students who registered their travel with the Centre for International Programs have been contacted directly. If you are a Guelph student abroad (including in the U.S.) on a University of Guelph activity and you have not been contacted directly, this directive also applies to you. For COVID-19 FAQs specific to Guelph students abroad, visit the Centre for International Programs’ website.

Student safety is always our first priority.

People arriving or returning to Canada from any international destinations, whether for business or personal reasons, must self-monitor for symptoms and self-isolate for 14 days, in keeping with the Government of Canada’s directive. Monitor for fever, cough and difficulty breathing, and report any symptoms to your health care provider or to Public Health.

How to Self-Monitor for COVID-19 (Public Health Ontario)


If you are in an area affected by travel restrictions and you wish to return to Canada, you can request assistance from the Government of Canada online or by email to sos@international.gc.ca.

Learn more about consular services and assistance for Canadians in China on the Government of Canada’s website. The Government of Canada asks Canadians to register with the Registration of Canadians Abroad (ROCA) service to stay connected to the latest information.

Canadian citizens in China requiring emergency consular assistance should contact the Embassy of Canada to China at (86-10) 5139-4000 or call the department’s 24/7 Emergency Watch and Response Centre at +1 613 996 8885 (collect calls are accepted where available). An email can also be sent to sos@international.gc.ca.

All University-funded or sponsored travel to countries outside of Canada is cancelled/postponed until further notice. This applies to faculty, staff, students and researchers, and includes international exchanges and placements.

For researchers, U of G travel includes all research-related travel that requires a travel reimbursement claim from the University of Guelph. Researchers should also take note of the update from CIHR/NSERC/SSHRC pertaining to travel claims related to COVID-19 travel disruptions.

New Travel Bookings

Do not book any new University-funded or sponsored travel outside of Canada.

Previously Booked Travel

If your travel must be cancelled, you should first attempt to recover funds paid prior to seeking reimbursement from the University.

  1. Check with your travel supplier and ask what accommodations they can make. Will they provide a refund, allow you to postpone your plans or provide a credit towards a future trip?
  2. Did you purchase travel insurance? If so, verify whether the cancellation is covered through the insurance.
  3. If you paid by credit card, inquire whether your travel is covered by trip cancellation insurance offered through your card provider.

The University will provide an update shortly on the procedure for reimbursement if you followed the above steps and were unsuccessful in obtaining a refund.

The health and safety of our University community is important. If you choose to cancel your participation in a conference due to potential exposure to COVID-19, we will support this decision.

Tri-Agency Funded Travel

Read a notice from the Canadian Institutes of Health Research, the Natural Sciences and Engineering Research Council of Canada, and the Social Sciences and Humanities Research Council of Canada, regarding reimbursement for non-refundable Tri-Agency funded travel fees.

Other Research Funding Agencies

The University is the process of contacting other funding agencies to assess their policies regarding the changing COVID-19 situation. We will continue to provide updates as decisions are made.

If you are in another country and have concerns about COVID-19 or about returning to Canada, refer to the Government of Canada’s FAQs for travellers.

The Government of Canada asks Canadians travelling internationally to register with the Registration of Canadians Abroad (ROCA) service to stay connected to the latest information. If you need assistance for any reason while outside of Canada, you can contact Canadian consular services. If you are not a Canadian citizen, contact the embassy or high commission for your home country for similar services.

If you are a student, faculty or staff studying, working or researching abroad and are covered by Guard.Me insurance, please contact the Guard.me COVID-19 Crisis Assistance Line:

  • USA: +1-619-717-8549 (collect call)
  • Quote: Special Students CRC assistance 200227GRDME

You can also contact the Centre for International Programs mailto:cip@uoguelph.ca for COVID-19 related travel questions.

Refer to Immigration, Refugees and Citizenship Canada’s website for information on options for nationals from other countries currently staying in Canada.

International students concerned about their study permits expiring can contact Matthew Keefe, International Student Advisor, at mkeefe@uoguelph.ca or 519-824-4120 Ext. 58698.