Computing and Communications Services (CCS) continues to investigate an incident that is impacting multiple University systems. We are working diligently to resolve the situation and return systems to normal operation.
As the situation evolves, the information below may change. We will continue to provide you with updates through email and on the Intranet.
Parking Systems Back Online – Permits Required
The Guelph campus parking permit system is back online. Permits are required to park at the Guelph campus. Parking Services is checking vehicles parked on campus for permits.
Debit and Credit Systems Restored
Debit and credit card systems across the University have been restored. U of G is a cashless campus – please plan to pay with debit, credit or your Campus Card.
Updated: Access to systems and files
Both on and off campus, access to the VPN remains closed, which means shared drives cannot be accessed at this time.
Unavailable systems:
- VPN access to University systems
- Eduroam
- Shared file storage/CFS file shares
- Printing at the library
Available systems:
- Gryph Mail
- Office 365 (including Teams and OneDrive)
- CourseLink
- Services protected by Single-Sign On
- Debit/credit systems on campus
- Most University websites and web services, including editing capabilities for Drupal and WordPress websites hosted by CCS
If this incident is affecting your ability to perform your job duties, please speak with your manager.
Where to find updates
We will provide updates on the Intranet as they become available and through email. If you have further questions, please contact the CCS Help Centre (https://ithelp.uoguelph.ca/it-help).
Thank you for your patience and understanding.