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SUMMARY:Emotional Resiliency and Customer Service
DESCRIPTION:Whether it’s registering new students\, supporting technology\, or checking out workout equipment\, customer service is one of the most common\, important and challenging roles on campus. It takes perseverance and commitment to meet with staff\, faculty and students all day\, every day to keep the wheels turning. The role can be very rewarding\, but the daily interactions can also have a shadow side – dwindling positivity\, stress and anxiety. \nSo what can customer service professionals do to make sure their roles are enjoyable and rewarding in the long term? While there’s no cure-all for stressful work\, there are ways to keep spirits high and find meaning in each customer interaction: mindfulness\, engagement and emotional resiliency. \nThis session is for anyone working in customer service that is looking to bring more serenity and satisfaction to their work. We’ll look at: \n\nHow customer service interactions affect your mental health\nStrategies for dealing with difficult interactions\nHow to approach situations where “everything is on fire”\nStaying emotionally grounded in your work\, and tips for self-care\n\nFacilitator: Jon Spenceley\, Analyst III with Computing and Communications Services \nRegister on the HR Learning & Development Event Page by October 11: https://www.uoguelph.ca/learningmatters/eventreg/civicrm/event/info?reset=1&id=1829
URL:https://news.uoguelph.ca/event/emotional-resiliency-and-customer-service/
LOCATION:ImprovLab\, Guelph\, Ontario\, Canada
CATEGORIES:Intranet Events
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SUMMARY:Kerala Return Migrant Survey 2021: The Case of COVID-19 Return Migrants
DESCRIPTION:The Canada India Research Centre for Learning and Engagement (CIRCLE) hosts a presentation by S Irudaya Rajan\, Chair\, International Institute of Migration and Development \nReturn migration is an optional yet natural consequence of emigration. Considering the Kerala migration pattern which results in a large number of migrants located in the Gulf\, where permanent residence remains a pipe dream\, return migration is almost inevitable. The COVID-19 global pandemic precipitated an unprecedented wave of return migration across the globe. We document the experiences of 1985 return migrants through a quantitative survey. While return migrants have always been a demographically and economically significant section of Kerala’s population\, the COVID-19 return migrants represent a unique case in history with ramifications for the economy\, society\, and psyche of Kerala. \nS Irudaya Rajan is currently visiting CERC scholar at the Toronto Metropolitan University. He is Chairman of the International Institute of Migration and Development (IIMAD)\, and chair of the World Bank’s Global Knowledge Partnership on Migration and Development (KNOMAD) thematic working group on internal migration and urbanization. For 35 years\, he was a professor at the Centre for Development Studies\, and chair of the Research Unit on International Migration funded by the erstwhile Ministry of Overseas Indian Affairs\, Government of India (2006–16). Rajan was the Founding Editor-in-Chief of the journal Migration and Development and the editor of the Routledge series India Migration Report and South Asia Migration Report. \nA light lunch will be provided. Please register if you are planning to attend to help us order the right amount of food. \nPresented by: Canada India Research Centre for Learning and Engagement (CIRCLE) at the University of Guelph.
URL:https://news.uoguelph.ca/event/kerala-return-migrant-survey-2021-the-case-of-covid-19-return-migrants/
LOCATION:Interdisciplinary Hub – MacKinnon 019\, University of Guelph MacKinnon Bldg\, Guelph\, N1G 2W1
CATEGORIES:Homepage,Intranet Events
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