COVID-19 - 2019 Novel Coronavirus

Student Housing COVID-19 FAQs

To promote physical distancing, the majority of University of Guelph undergraduate students moved out of on-campus residences by March 22.

Those who arranged to remain in residence have been relocated to East Village Townhouses and West Residence. These buildings give students access to their own washrooms and provide more opportunity for physical distancing.

Students in Family Housing, Grad Houses and who were originally assigned to East Village and West Residence have been able to remain in their residences.

Fall 2020

Will I receive a full refund if I choose to withdraw my residence application once I know my course schedule for Fall?

It is expected that course selection will be available on Web Advisor in mid-July. Student Housing Services has amended its deposit refund policy to allow residence applicants to withdraw their application from residence and receive a full refund of their residence deposit up until July 15.


Yes, you can live on campus in residence this summer.  Student Housing Services is accepting Summer Residence applications from University of Guelph students.

Students who arranged to remain in residence are living in U of G’s East Village Townhouses and West Residences. Aside from grad houses and family housing, these are the only U of G residences that remain open.

East Village and West Residence buildings provide students with individual washroom facilities and make physical distancing easier to maintain.

The University has upgraded its cleaning and safety protocols to keep our community members safe.

The East Village service desk is open 24 hours a day to provide service to students remaining in residence.

East Village Townhouses
Open 24 hours a day
519-824-4120 Ext. 58124

Staff in the main Student Housing Services office are now working remotely. You can reach them at

Soap and paper towels are available in all residence community washrooms and in all public area washrooms. For students remaining on campus, soap and toilet paper is available at the East Desk.

Students Currently in Residence

Student Housing Services is available to assist students currently living in residence. Staff are sending students regular email messages with information and updates.

Stay socially connected with other U of G students. Follow Student Experience on social media.

The East Residence Desk will be open 24 hours a day and will support students who remain living in residence. Students can call the East Desk at 519-824-4120 Ext. 58124. Students are also able to visit or call the desk to place work orders and to pick up:

  • Soap
  • Toilet paper
  • Cooking items

East Side Variety is open weekdays from 9 a.m. to 5 p.m. and weekends from 10 a.m. to 4 p.m., offering packaged meals to go and grocery essentials.

Students can also use their meal plans to order take-out or delivery from off-campus meal plan partners.

To support physical distancing, guest privileges in residence are currently suspended. We appreciate your co-operation.

If you experience flu-like symptoms with a fever while living in residence, email and contact Student Health Services or your local family doctor. Student Health Services can be reached at 519-824-4120 Ext. 52131. Please call in advance to notify staff and for directions.

If you are instructed to self-isolate, contact Student Housing Services at Staff will arrange food and beverages to be delivered to you.

Call Student Health Services for guidance at 519-824-4120, Ext. 52131. Email to notify Student Housing Services staff of your situation.

If you are instructed to self-isolate too, they will arrange food and beverages to be delivered to you.

Before you move out, please email to inform Student Housing Services staff of your decision.

Once you have notified Student Housing Services, take all of your belongings when you leave your room, lock your doors and windows, and return your keys to your Residence Desk.

Students in Family Housing

Members of the Student Housing Services team are connecting with Family Housing residents via email and by phone. To help plan resources and supports, they are collecting information about who is remaining on campus and who may be away temporarily.

Employees in the Student Housing Services office are working remotely. They can be reached by email and will respond during normal office hours, weekdays from 8:30 a.m. to 4:30 p.m.

If you or someone in your unit is self-isolating, Student Housing Services can help arrange assistance. Email and a member of our team will contact you to discuss what supports we can provide.

To prevent the spread of COVID-19, the City of Guelph has ordered the closure of all playgrounds. In support of this action, the family housing children’s playground equipment is also closed.

The 2019 novel coronavirus can live on metal and plastic surfaces. We cannot properly sanitize this equipment for your safety and the safety of your family. DO NOT send children to play on this equipment.

Our community life staff is planning virtual programming to maintain our sense of community and to help during this time of uncertainty and physical distancing.

If you have any questions about the programing, would like to suggest an idea or program or want to contribute to the development of programs, please connect Barb Robbins at

For the safety and security of our staff, we are only responding to emergency work orders at this time. Our trades and maintenance staff will wear protective equipment while in housing units.

If you are self-isolating due to travel or presumptive exposure, or you have symptoms of COVID-19, you must inform us when you submit a work order.

Email to submit your work order.

Student Housing Services is providing temporary free access to laundry facilities at 78 College Ave., excluding commercial-sized machines.

When using the laundry facilities, you must maintain two metres’ distance between yourself and others in this common space.

Laundry and other community space facilities are cleaned daily.

If you have a concern with your ability to pay your rent, contact so we can work with you on a solution.

U of G’s Campus Community Police are on duty 24 hours a day, 7 days a week.

If you need non-emergency assistance from Campus Community Police, call 519-840-5000.

In an emergency, call 911.

Students Who Have Moved Out

A pro-rated refund based on the last date of classes (April 9) is available to students who moved out of residence by March 22. Student Housing Services has begun processing these refunds and appreciates your patience as they work through the process. Please allow four to six weeks for your refund to be deposited into your bank account.

If you have left and removed your belongings, but did not return your keys, please send them back by courier to complete your check-out. Send your keys by courier to:

Student Housing Services
University of Guelph
Maritime Hall
50 Stone Road East
Guelph ON  N1G 2W1

To arrange to collect any belongings left behind in residence, email Refunds for residence fees are based on your complete check-out date.