COVID-19 - 2019 Novel Coronavirus

Academics – Students COVID-19 FAQs

On this page:

Find answers to FAQs about tuition on the Student Financial Services website.

Faculty and course instructors can find information specific to them on the Faculty and Academic Staff Relations COVID-19 FAQ page.

Summer 2021

If you must come to campus, there are important safety protocols you need to know. Read the full Fall Classroom Health and Safety Protocols (which continue to apply in summer 2021) on the Return to Campuses website before your first class for more information.

Some of the changes you can expect are:

  • Plan to arrive at least 15 minutes before class to line up
  • Disinfect your learning space using provided supplies before and after class
  • Wear a mask while on campus, including in the classroom
  • Follow directional signs for lining up, entering and exiting the classroom, and seating
  • Use your student ID card to access academic buildings and instructional spaces

If you are scheduled for face-to-face labs, learn about the Research Phase-In Framework and how its safety protocols apply to you.

The McLaughlin Library and U of G’s Open Learning and Educational Support team offer resources that can help you make the most of your remote learning experience.

  • Get ready to learn remotely – If you’re new to remote learning or want advice on how to make the most of your courses, check out OpenEd’s advice on etiquette and expectations, participating remotely, taking notes and accessibility.
  • Improve your online learning, testing and presentation – Get tips for adjusting your usual learning, testing and presentation strategies for an online environment.
  • Access library supports and resources from home – You don’t need to visit the library in-person to access academic support services. Meet with McLaughlin Library experts online for help accessing library materials, developing your study and presentation skills, connecting with peer-led supported learning groups, learning to work with data and more!

If you’re curious about what remote learning will look like this year, check out the videos on our Virtual Campus webpage.

If you have online midterms or exams:

  • Make sure you have a computer and reliable internet connection.
    • You’ll also need a webcam for midterms that use Respondus. Set up your system ahead of time to test that everything works.
    • If you have an exam that uses Respondus, learn about technology requirements on the OpenEd website (scroll down to the “Respondus Lockdown Browser and Monitor” section).
  • If you don’t have access to the technology you need or you have concerns about your internet connection, email for assistance.
  • If you run into technical issues during your midterm, immediately contact CourseLink support at 519-824-4120, Ext. 56939, or toll-free at 1-866-275-1478 (Canada and U.S.).

University Bookstore

  • The University Bookstore’s course selector tool helps you find materials required for your courses. Even if a course outline isn’t yet posted, you may still find its materials through the course selector tool. If materials for some of your courses aren’t posted, check back soon. The Bookstore’s course selector tool is updated frequently.
  • The textbook floor of the Bookstore is closed this semester. You must place your textbook order online and then pick up your order on campus or have it shipped.

Library E-Reserve

  • The McLaughlin Library is working with instructors to provide quick access to course materials at the start of the semester.
  • The ARES Course Reserve system allows instructors to provide enrolled students with electronic access to course materials like textbook excerpts or articles. On the library website, learn how to access online copies of course reserve material through ARES.

Talk to the program counsellor for your degree program (undergraduate students) or your graduate program coordinator (graduate students).

WebAdvisor has information on how each course is delivered. Refer to the Office of the Registrar’s website for information on the different types of course delivery.

WebAdvisor has information on how each course is delivered. Refer to the Office of the Registrar’s website for information on the different types of course delivery.

We are committed to ensuring students have access to reliable resources. Students are asked to notify the University by sending an email to if they have issues with internet connectivity.

Alternative delivery can mean something different for each class. It may mean students will view PowerPoint presentations or submit video assignments. It can also mean participating via online platforms like Zoom or Microsoft Teams. Details will be available from your instructor and CourseLink.

All research activities carried out in the context of COVID-19 must adhere to the University of Guelph COVID-19 research principles, policies, guidelines and processes, which can be found on the Office of Research webpage.

Fall 2021

Learn more about U of G’s plans for classes and labs in the fall 2021 semester on our Fall 2021 FAQ site.

Co-operative Education and Work-Integrated Learning

Please register for your corresponding co-op work term course (e.g., COOP*1000 Work Term 1, COOP*2000 Work Term 2, etc.) after you secure employment. If you secure employment after the Course Selection Period ends, the Co-op Office will add the course to your account for you without penalty.

If your work term has been affected by COVID-19, you could be eligible for the Canada Recovery Sickness Benefit (CRSB), the Canada Recovery Benefit (CRB), employment insurance, and/or financial assistance from U of G. Information about the CRSB, the CRB and other federal assistance programs is available on the Government of Canada website. A comprehensive list of financial aid opportunities for students is available at U of G’s COVID-19 Student Finances FAQ page.

The minimum number of work terms required by most programs will be reduced by one. No program will reduce its requirements to fewer than three work terms. Provided a student affected by COVID-19 meets their program’s adjusted requirements, they will receive their co-op credential.

Please discuss your work arrangement with your supervisor and refer to the Pay and Benefits section on the COVID-19 Employment FAQs.

Your college or department will contact you to share information about your work-integrated learning experience.

No. We support work-from-home and in-office working arrangements (or a mix of both) during the pandemic. Students and their employers are expected to follow local public health guidelines and any applicable organizational health and safety protocols.

Yes, if students complete a minimum of 280 hours of work over at least eight weeks, including working from home, they will receive a co-op credit.

Inform your co-op coordinator immediately. You will get access to the Experience Guelph system and be able to apply to other jobs.

Contact your co-op coordinator. They will work with you to determine the best solution for your given program.

Across all co-op programs, for any students whose work term is impacted by COVID-19, the minimum number of work terms required by the program will be reduced by one. If a student impacted by COVID-19 meets their program’s adjusted minimum requirement, they will be given a co-op credential.

If winter 2021 was the last opportunity for students to gain the required number of work terms, they may complete a work term in the summer following their last academic semester.

Supports and Services

No face-to-face meetings with instructors will be available. Contact your instructor for an alternative meeting method.

Instructors are working hard to ensure students are not disadvantaged through the use of alternate assignments or formats. Please wait for your instructors to confirm what assignments and formats they have decided on. Once that information is available, any concerns should be discussed with and resolved with your instructor.

If concerns cannot be resolved between you and your instructor please consult your Program Counselling Office for support.

Your instructor will have information on who to contact if you have trouble accessing the class material.

We are committed to ensuring students have access to reliable resources. Students are asked to notify the University by sending an email to if they have issues with internet connectivity.

Students experiencing difficulty accessing technology should e-mail the CourseLink support office at and explain their needs.

LabStats Remote Access Dashboard lets you safely connect to McLaughlin Library computers (macOS or Windows) and their wide range of academic and professional software. Get secure access to powerful software programs from off campus through remote access. To learn more about remote access to library computers and how it could benefit your studies, connect with the Library.

If you cannot acquire the technology needed, you may contact your instructor to discuss suggested options. If an alternative cannot be agreed upon between you and your instructor please consult your Program Counselling Office for support.

Existing academic consideration policies continue to apply. Contact your instructor for more information.

Graduation and Convocation

Provided students meet the requirements, they will graduate as scheduled. Degree parchments will be sent by mail. Learn more on the U of G convocation site.

Winter 2020

Information on the Winter 2020 grading structure is available on the Office of the Registrar’s website.