U of G’s COVID-19 call centre supports students, faculty and staff who have concerns or questions about COVID-19.

519-824-4120, Ext. 53906

Open to students, faculty and staff Monday to Friday – 8:30 a.m. to 4:30 p.m.
Voicemail available after hours or email covid.calls@uoguelph.ca.

How the call centre can help

As a student, faculty or staff member, contact the call centre if you:

  • Have been on-site to work or study within the past few days and now have symptoms or COVID-19, have tested positive for COVID-19 or have been in close contact with someone who has COVID-19.
    The call centre is your first point of contact at U of G, will guide you through the reporting process, and will connect you with supports from Student Health Services or Occupational Health and Wellness.
  • Have questions about getting vaccinated or getting tested.
  • Need guidance on self-isolation or monitoring.

Have other questions?

About the COVID-19 centre

The U of G COVID-19 call centre is staffed by members of Student Health Services. This central point of contact for the University community can help with contact tracing efforts for positive cases within the University community which may help prevent outbreaks. Calls are kept confidential beyond referral to further supports.